We always want you to have the best experience at our games. Find everything you need to know about attending Amerks games at Blue Cross Arena on this page. Still have questions? Call our offices: (585) 454-5335.


How do I access my tickets?

We utilize mobile ticketing at Blue Cross Arena! Your tickets can be found under the My Amerks Tickets tab in the Tickets dropdown or at Amerks.com/MyTickets.

What can I bring into Blue Cross Arena?

To further ensure the safety of our guests, backpacks will no longer be permitted inside the Arena. Only personal bags, such as medical and/or diaper bags and purses, will be permitted in the venue. All personal bags must be inspected upon entry. Bags should be soft-sided and must completely fit under your seat without blocking the aisle. Backpacks, coolers, duffel bags and briefcases are strictly prohibited. The safety of our guests and staff remains a top priority.

Full list of prohibited items at Blue Cross Arena.

What is the camera policy?

Flash photography is permitted. Guests may use cameras, including digital, provided they do not obstruct the view of other patrons. In addition, guests and their cameras cannot block aisles or access-ways. Tri-Pods and selfie sticks are NOT permitted.

Guests may only take photos from their seats, and are not permitted to stand next to the glass. Video cameras are permitted during youth hockey only. Only credentialed media are permitted to use approved areas, such as the platforms and glass cut outs. For questions regarding camera policies for other Blue Cross Arena events, please call Administrative office at (585) 454-5335.

When do doors open?

Doors open to the general public one hour before game time. 

Can I buy tickets from the box office?

Yes! The Box Office is located inside the main atrium of Blue Cross Arena. On game days, business hours are 11:00am through the end of the first intermission. You can always skip the line and order online at Amerks.com/Tickets.

Is there WiFi at Blue Cross Arena?

Yes! The Amerks are thrilled to have recently added FREE high-speed WiFi for all fans to be able to enjoy. Make sure to connect to “BCA-Guest-Wi-Fi” at your next visit.

Are there health & safety guidelines?

The Amerks currently do not have any requirements of mask-wearing, social distancing, or proof of vaccination status for the 2022-23 season.

Health and Safety Protocols are subject to change.

Where is the lost & found?

You may claim lost items or turn in found items at the Blue Cross Arena Administrative Office, located on the ground floor on Exchange Blvd. If you have misplaced something, please feel free to contact the Blue Cross Arena office at (585)454-5335.


Team Store

Gear up for every game at our Team Store, presented by Legends, in the main atrium of Blue Cross Arena. On game days, the Team Store opens at 11 a.m. and remains open through the end of the game.

Call the Team Store: (585) 286-9957


There is a wide range of traditional and specialty food offerings in convenient locations for our guests' enjoyment. All concession stands are wheelchair accessible. Outside food/drink are not allowed in Blue Cross Arena.

Concession stands that you can find at Blue Cross Arena:

  • Court Street Grill behind section 227
  • South End Snack Bar behind section 127
  • ROC City Dips behind section 102
  • Cargalio's Pizza behind sections 102, 208, and 222
  • Taste NY Behind Section 204
  • Rohrbach Brewing Company behind sections 206 and 224
  • Grill & Fry behind section 207 (Riverside) and 223 (Exchange St.
  • Craft Beer Corner behind section 208
  • Dippin Dots behind sections 208 and 226
  • The Market on Riverside behind section 210
  • Genesee Brew House at the top of the main atrium stairs (behind section 114)
  • Market on Exchange behind section 220
  • Southern Tier Brewing Company behind seciton 222

Don't forget: every weekend is a 321 weekend: enjoy $3 beers, $2 hot dogs, and $1 popcorn all game long for every Saturday and Sunday game.


Single-game suites are available and include 20 tickets, two parking passes, and optional food and beverage included. Tickets start at $37.50 per person.

Party suites are also available and include 40 tickets, four parking passes, and optional food and beverage included. Tickets start at $30 per person.

For more information, please visit our Suites page.


Guest Services

For all Amerk and Knighthawk games, Guest Services is located on the main concourse behind Section 114. Guest Services opens one hour prior to the event and will remain open until after intermission.

Safety and Security

Assistance from Blue Cross Arena Security is available by notifying any Blue Cross Arena Representative. The Security Office is located on the Ground Level of the Arena and is accessible from the outside of the building. Security staff wears grey blazers during events.


You can access the full Blue Cross Arena guide HERE.

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Do you have a question, comment, suggestion or news tip to pass along to the Rochester Americans? To send any general web comments, send an email to [email protected].

Main Address:
Rochester Americans Hockey Club
One War Memorial Square
Rochester, New York 14614

P. (585) 454-5335
F. (585) 454-3954

Box Office:
P. (585)-454-5335

Box office hours Monday-Friday from 11 a.m. to 3 p.m.

June 16th – August 11th Updated Summer Hours:

Monday - CLOSED

Tuesday- Thursday 11am-3pm

Friday - CLOSED