Mobile Ticketing


Contact Us:

Phone: 1-585-454-5335 

Email: [email protected]

Step 1: On your smartphone, go to and select the menu dropdown.MT1.png


Step 2: Select the Tickets tab and choose Account Manager.



Step 3: Login by clicking the account icon in the upper right.MT3.png


Step 4: Sign in using your email address associated with your ticket or Season Ticket purchase. If you need to reset the password, select Forgot Password?MT4.png


Step 5: Select the event you want to view.



Step 6: Select the seat that you want to viewMT6.png


Step 7: Once selected, you can have your ticket scanned at the gate, transfer the ticket to a friend, or save it to your phone’s wallet.  

Please note: Screenshots will never be accepted as a ticket.




Step 8: View your ticket in your Apple Wallet or Google Pay WalletMT8.png



Do I Need a Smartphone To Attend?

Mobile ticketing is a requirement to attend, so you either need a smartphone or need to be attending with someone who has your ticket on their smartphone. If you are a Season Ticket Member without a smartphone, please connect with your ticket representative.

Can I print my ticket from home?

No. All tickets are fully digital and only accessible via your mobile device. Your phone is your ticket.

How do I access my tickets on my smartphone?

You are able to access your tickets on your smartphone via the Blue Cross Arena Account Manager page,, which is also found on


The Amerks do not have an App and the Ticketmaster App will not sync to Account Manager, which is required to access to have tickets scanned at the gate, or downloaded to your smartphone.

When should I download my ticket?

We recommend that you download your tickets at least 24 hours before the event. If you have an iPhone, you can store your tickets in your Apple Wallet. If you have an Android device, you can store your tickets in your Google Pay Wallet

Can I have multiple tickets on a single phone?

Yes; however, it's much easier to transfer each attendee their individual ticket. Transferring tickets provides:

  • A way for all ticket holders to obtain event updates during an event, if applicable.
  • Accessibility to their seat information at all times.
  • An easy way to enter the venue without having to wait for your friends and family.

What if my entire party isn't with me when I'm ready to enter?

You can easily transfer each member their ticket individually since each person entering will need a ticket to get in.

Does the person I send the tickets to need to create an account?

If they don't have an account already they will create upon accepting the ticket transfer.

What if my phone breaks, dies, or is lost/stolen before I arrive?

Simply come to the box office, present your ID and we'll print your tickets for you (service fee may apply).