Executive Staff

Terry Pegula - Owner

Terry Pegula is a self-made success story, rising from humble beginnings to become one of the most respected leaders in the energy industry, and one of very few professional sports owners to operate franchises in multiple sports.

Together with his wife Kim, Terry realized a life-long dream on October 8, 2014. The Pegulas received the unanimous approval of NFL owners to succeed Pro Football Hall of Famer Ralph C. Wilson, Jr. and become the second owners in the storied history of the Buffalo Bills.

Terry serves as CEO of the Bills and currently sits on the NFL’s Health and Safety committee. In 2016, the Pegulas were honored with the Tank Younger Award, which recognizes extraordinary contributions towards diversity in the NFL.

Raised in Carbondale, Penn., Terry is a 1969 graduate of Scranton Preparatory School. He entered Penn State University as a math major and was accepted into the Petroleum and Natural Gas Engineering Program. He went on to graduate with a Bachelor of Science degree in 1973 and landed his first job with Getty Oil Co. in Victoria, TX. He later joined Felmont Oil Co. as an Area Engineer, a decision that brought him to Olean, NY in 1975.

In 1983, Terry borrowed $7,500 from family and friends to create East Resources Inc., an independent oil and gas exploration and production company operating in the Appalachian Basin. Over the next 27 years, Terry built East into one of the largest privately held companies in the United States. In July of 2010, Royal Dutch Shell purchased the assets of East Resources Inc., which continues to be active today. In 2012, Terry formed JKLM Energy. JKLM is staffed with many former East Resources employees and takes pride in contributing to U.S. energy independence by producing Pennsylvania natural gas, elevating the state into one of the top producing regions in the world.

Upon the sale of East Resources assets, Terry focused his attention on his love of sports. In September of 2010, the Pegulas announced a gift of $102 million to construct Pegula Ice Arena, paving the way for Division I hockey at Penn State.

On February 22, 2011, Terry and Kim purchased the NHL’s Buffalo Sabres. They followed up their commitment to hockey by purchasing the AHL’s Rochester Americans later that year, restoring a longtime affiliation between the Sabres and Amerks. The Pegulas opened Harborcenter in 2014. The $200 million-dollar complex, next door to the Sabres’ KeyBank Center, includes two hockey rinks, training facilities, four restaurants, a full-service Marriott Hotel and parking. The combination of KeyBank Center and Harborcenter have allowed Buffalo to be a center for hockey, hosting the 2016 NHL Draft, the NHL Combine every year since 2015, the 2018 World Junior Hockey Championships, and the 2019 NCAA Frozen Four.

In addition to helping manage the family’s sports operations, Terry runs JKLM Energy in Pittsburgh, and his family’s business operations in Boca Raton, Florida. Terry and Kim have five children: Michael, Laura, Jessica, Kelly and Matthew.

Kim Pegula - President

Kim Pegula is the President and CEO of Pegula Sports and Entertainment, and President of both the Buffalo Bills and Buffalo Sabres as well as the AHL’s Rochester Americans.

A native of Fairport N.Y., she attended nearby Houghton College and graduated in 1991 with a degree in communications.  Kim began her professional career with East Resources in 1991 and was involved with the company until its sale in 2010. 

On October 8, 2014, Kim, along with her husband Terry, realized a long-time dream as they became only the second owners of the Bills. Kim currently serves on the NFL’s Super Bowl and Major Events Advisory Committee, Business Ventures Committee, and NFL Foundation Committee.  She also serves on the Board of Directors of the Hockey Hall of Fame and Museum and the Republic Services Group.

Kim got her start in sports in 2011 after she and Terry purchased the Buffalo Sabres.  In May 2018, she became the first female to hold the post of President for both an NHL and NFL team. Kim and Terry’s sports ownership also extends to the NLL Buffalo Bandits and Rochester Knighthawks and the AHL Rochester Americans.

After owning multiple professional sports teams in the same market, Kim launched Pegula Sports and Entertainment (PSE) in 2014,  creating  a  management  company  that  oversees  the  business  operations  across  all  Pegula-owned  entities  and  sports  teams. Since its inception, PSE has expanded its reach to include Harborcenter, a multipurpose facility anchored by two NHL-size ice rinks and a Marriott Hotel franchise; PicSix, a full service creative agency specializing in video, digital and marketing creative services for a variety of companies, a hospitality division that operates multiple restaurants including (716) Food and Sport, a Tim Hortons Café & Bake Shop franchise, The Healthy Scratch cafe, and The Draft Room. In 2017, PSE added ADPRO Sports to their portfolio, providing branded merchandise to teams and companies across the country.

PSE, through its managed entities, has been key to bringing new business opportunities to Buffalo, including multi-year agreements to host the NHL Combine, 2016 NHL Draft, 2018 World Junior Championships, 2019 Frozen Four NCAA Men’s Hockey Tournament, as well as a wide variety of stadium and arena concerts and national and international tournament events at all levels. Kim and the PSE entities have been honored with a number of awards including Business First’s Most Influential People, four NYS Emmy Awards for sports content, Buffalo Best Place To Work, the Tank Younger Award for embracing diversity in the NFL, and numerous individual recognitions of her staffs. 

Kim and Terry have also given back to encourage the growth of sports and the many intangible benefits they believe sports creates for individuals, fans and their community.  In 2010, the Pegulas gave an unprecedented $102 million for the creation of the Pegula Ice Arena at Terry’s alma mater Penn State. The facility allowed for Penn State’s hockey program to become a NCAA Division I team and was the final piece for the formation of the Big Ten Hockey Conference.  Kim also gave back to her alma mater, Houghton College, with a gift of $12 million to build the Kerr-Pegula Athletic Complex allowing Houghton College athletics to become a Division III program. 

Terry and Kim have five children: Michael, Laura, Jessica, Kelly and Matthew.

Rob Minter - Vice President of Business Operations

Rob Minter was named Vice President of Business Operations on December 12, 2017. In this role, Minter is responsible for overseeing the day-to-day business-related activities of the Rochester Americans and Knighthawks organizations as well as Blue Cross Arena.


Under Minter’s leadership, the Amerks were among only four teams this past season with a 15 percent increase in ticket sales per game, including full season equivalents. Additionally, Rochester was honored among only six organizations with an 83 percent renewal rate in corporate sales revenue for the 2019-20 season.


Entering the 2018-19 season, the Amerks experienced a 15% increase in Season Ticket Membership renewal rate in addition to a significant boost in overall corporate partnership value.


Minter, who begins his third full season leading the organization in 2020-21, was also instrumental in the successful transition of Pegula Sports and Entertainment (PSE) taking over management of The Blue Cross Arena in August 2018. The move, in partnership with the City of Rochester, further allows the continued development along Rochester’s downtown corridor and Genesee River. He also assisted in securing a multi-million-dollar renovation plan for the venue, including a new state-of-the-art videoboard and ribbon wall that were unveiled prior to the 2018-19 season.


Recently, Minter played a lead role in the acquisition and subsequent rebrand of the Rochester Knighthawks franchise. The Knighthawks became the latest entity under the ownership of PSE and debuted in the National Lacrosse League as an expansion team during the 2019-20 season, restoring the NLL to 13 member teams. The 2020-21 season will also be the second in which Minter will oversee an expanded front office staff for both the Amerks and Knighthawks franchises.


Minter joined the organization following three years as the director of premium seating for the NFL’s New Orleans Saints and NBA’s New Orleans Pelicans. During his tenure in New Orleans, Minter organized and managed a sales staff focused on the sale and retention of premium products for both franchises.


Prior to his time in New Orleans, Minter was the general manager of IMG Learfield Ticket Solutions, where he was instrumental in delivering high-value ticket sales and data solutions for all 19 Virginia Tech athletic programs.


Minter also gained experience holding various roles in the business development department with the Cleveland Cavaliers, including overseeing all ticketing operations for the Lake Erie Monsters of the American Hockey League as well as the Canton Charge, the organization’s NBA D-League team. He began his full-time career in sports as a sales consultant for the Monsters from 2008 to 2010 before serving as the team’s inside sales manager for the 2010-11 season.


Minter is a native of Virginia and a 2007 graduate of Shepherd University in Shepherdstown, West Virginia.


He currently resides in Pittsford with his wife, Lauren, and their two sons, Connor (8) and Patrick (6).


Office: (585) 454-5335 ext. 4121
Direct: (585) 286-9926
E-mail: [email protected]

Jody Gage - Director of Strategic Planning

Gage_Jody_Knighthawks_2019-20(1).JPGJody Gage serves as the Director of Strategic Planning in the Amerks’ front office, where he has worked since the 1995-96 season. The role is Gage’s fourth within the organization, having previously served as Assistant General Manager, General Manager and Director of Player Personnel during his tenure in the front office following his retirement as a player.


During Gage’s 13 seasons as the team’s general manager, he saw nine teams reach the finals (three hockey, six lacrosse). The Amerks advanced to the Calder Cup Finals in 1999 and 2000, and he was the Assistant General Manager when the Amerks won the 1996 Calder Cup. The original Rochester Knighthawks franchise (National Lacrosse League), a team for which he has served as GM, reached the National Lacrosse League Finals in 1999, 2000 and 2003 -- and won the 1997 Major Indoor Lacrosse League title and the 2007 National Lacrosse League crown. In his former role as VP of Player Personnel for the Knighthawks, Gage helped lead the team to an unprecedented three straight championships (2012, 2013, 2014). Gage also served as the general manager of the Rochester Rattlers of Major League Lacrosse for eight seasons and captured the Steinfeld Cup in 2008.


In 1998-99, the AHL awarded him the James C. Hendy Award as the league’s outstanding executive. Gage assembled a team that won both the AHL Empire Division Championship and the Western Conference Championship and earned a berth in the 1999 Calder Cup Finals. The 1998-99 Amerks broke franchise records for most wins (52) and most points (111), and league records for fewest goals allowed (176) and fewest road goals allowed (86). In 2004-05, the hockey team rewrote the record books, setting franchise records for points (112), shutouts (9) and consecutive wins (17). That Amerks team also won the regular season points title, while wrapping up the North Division and Western Conference.


Gage received one of the highest honors of his career in 2006, as he was inducted into the inaugural class of the AHL Hall of Fame. He joined legends Johnny Bower, Jack Butterfield, Fred Glover, Willie Marshall, Frank Mathers and Eddie Shore. The ceremony was conducted at the 2006 Rbk Hockey American Hockey League All-Star Classic in Winnipeg, Manitoba (January 31st to February 1st). In January of 2010, Gage was enshrined into the Knighthawks Hall of Fame as part of the Class of 2010. With the honors, Gage enters the Hall of Fame as the only person to now grace the Hall of Fames for two Rochester professional sports teams: the Knighthawks and the Rochester Americans.


Because his name is synonymous with AHL stardom, he was able to acquaint himself quickly with his peers off the ice, and it did not take long for him to earn a reputation as a well-respected, savvy hockey GM. In his first season, Gage’s team captured the Amerks’ first division title since the 1990-91 season, making him the first Amerks’ GM in team history to win a division title in his inaugural season.


It was no surprise that he achieved success, having been involved with three Calder Cup championship teams during his pro career. He was a member of the Adirondack Red Wings Calder Cup team in 1981, the Amerks squad in 1987, and was Rochester’s Assistant GM when the Amerks secured their sixth Calder Cup in 1996, having retired during the season due to lingering knee ailments.


Originally a third-round draft selection (45th overall) of the Detroit Red Wings in the 1979 NHL Entry Draft, the Toronto native spent six seasons in the Detroit organization before signing a free-agent contract with the Buffalo Sabres on July 31, 1985. Gage would spend the rest of his career in the Sabres and Amerks organizations, signing his final contract with the Amerks on August 23, 1995, just a few months after Steve Donner purchased the Rochester club from Buffalo in June 1995. 


Dubbed “Mr. Amerk” during his 11-year career in Rochester, Gage finished as the Amerks’ all-time leader in goals, assists, points and games played. He holds the Amerks’ record for game-winning goals in one season (9, 1987-88) and goals/points by a right wing in one season (60/104, 1987-88). Gage is one of just three players to record 500 career AHL goals and 1,000 career AHL points, and his 17 AHL seasons tie him for third in league history. Some of his other AHL accolades include the 1987-88 AHL MVP award and a berth on the First Team All-Star squad. He also earned AHL First Team All-Star honors following the 1985-86 and 1990-91 seasons, a place on the AHL’s All-Time Team in 1992 -- as chosen by the media -- and selection as the U.S. Team Captain for the AHL All-Star Game in 1995.  Gage also holds AHL records for the two fastest short-handed goals in one game (8 seconds, 3/25/89), the most 40+ goal seasons (7), and the most playoff goals (51) in AHL history.


In 1999, he was inducted into the Amerks Hall of Fame. On March 19, 1999, Gage and Dick Gamble had their No. 9 retired, joining Norm “Red” Armstrong as the only players in team history to receive that honor.


Gage (born 11/29/59) resides in Chili with his wife Charlotte. The couple has a son, Ryan, and a daughter, Stefanie, as well three grandsons, Joseph, Teddy and Gordon. Jody is an avid and accomplished golfer.  He also enjoys spending time with his family.

Communications/Media and Community Relations

Warren Kosel - Senior Director of Public and Media Relations


Direct: (585) 286-9928

Cell: (585) 721-0524

E-mail: [email protected]


Kosel_Warren_2018-19(1).JPGWarren Kosel enters his 16th season with the Rochester Americans and sixth as the team's Senior Director of Public and Media Relations in 2021-22.


Kosel oversees the day-to-day communications and media relations efforts of the organization while serving as the primary contact for all local and national media outlets. Kosel also assists in the creation and execution of the Amerks digital media campaigns in addition to overseeing the team's various community outreach programs.


A native of Rochester, Kosel first joined the organization for the 2006-07 season with the former Rochester Sports Group, which consisted of the Rochester Americans (American Hockey League), the Rochester Knighthawks (National Lacrosse League), the Rochester Rhinos (United Soccer League First Division) and the Rochester Rattlers (Major League Lacrosse). During his time with the sports group, Kosel was part of two championship seasons that saw the Knighthawks claim the 2007 Champion’s Cup and the Rattlers capture the 2008 Steinfeld Cup the following summer.


Kosel held a dual role with the Amerks for the 2010-11 season when he managed the public relations activities as well as all the hockey operations of the organization and previously served as the team's communications manager up until the 2015-16 season. He also continues to serve as the liaison for all alumni relations and is a member of the Amerks Hall of Fame induction committee.


During the 2013-14 season, he accompanied the Amerks when the team traveled overseas to compete in the Spengler Cup, hockey's oldest and most prestigious tournament held annually in Davos, Switzerland between Christmas and New Year's Day. The 2013 tournament marked the second time in franchise history the Amerks participated in the event. Rochester is the only AHL team and the only team in North American professional hockey to ever participate in the event after the Amerks earned a third-place finish back in 1996.


Kosel is a 2007 graduate of St. John Fisher College in Rochester, NY, where he earned bachelor's degrees in both Sport Management and Communications/Journalism.


He and his wife, Jacqueline, reside in Penfield with their daughter, Aveline, and son, Jack.

Ryan Harr - Public and Media Relations Coordinator


Direct: (585) 286-9940

Cell: (724) 989-5989

E-mail: [email protected]


Ryan_Harr_2019-20.JPGRyan Harr begins his sixth season with the Rochester Americans and third as the team’s Public and Media Relations Coordinator in 2021-22. Harr spent his first two years with the club in a seasonal position as a part-time public and community relations assistant. 


Harr assists in the day-to-day media and community relations efforts of the organization and continues to provide support to all marketing and digital media campaigns.


Prior to joining the Amerks, Harr was a member of the Pittsburgh Penguins’ media relations department for multiple seasons and held similar roles with the Rockford IceHogs (AHL) and Wheeling Nailers (ECHL).


A native of Latrobe, Penn., Harr earned his Bachelor of Arts degree with a primary focus in Sports Broadcasting and Information from Waynesburg University in 2014 while also playing football for the Yellow Jackets. Harr attended Derry Area High School in Derry, where he was a four-year letter winner in both track and field and football with the Trojans, while also volunteering as an assistant coach for the Derry Area Midget Football.


He currently resides in Greece with his girlfriend, Christa.


Suzie Cool - Multimedia Journalist

Suzie_Cool_2019-20(1).JPGSuzie Cool enters her third season with the Rochester Americans as the team’s Multimedia Journalist and In-Arena Host in 2021-22.


Cool is responsible for keeping fans informed about current news and events happening with the Amerks. Cool also tends to the role of In-Arena host, keeping the fans engaged and enthusiastic during all Amerks home games at The Blue Cross Arena.


A native of Pittsburgh, Penn., Cool first began her journey into the sports world with the Pittsburgh Pirates, guarding the foul lines as a Ball Girl. From then on, Cool took the Pittsburgh sports world by storm and found her way into many other organizations throughout the Steel City while holding a number of different positions with the Pittsburgh Penguins (Media Relations Intern), ROOTSports (Live Production Intern), Entercom Radio (Producer), Wheeling Nailers (In-Arena Host), Pittsburgh Riverhounds (In-Game Host/Reporter), Pittsburgh Pirates (Co-Host) and AT&T Sports Network (Social Media Coordinator).


While juggling multiple positions within Pittsburgh, Cool finished up her M.A. at Point Park University, which helped lead her to a brand-new city with unlimited opportunity during the Baseball Winter Meetings in 2017.


Before coming to Rochester, Cool resided in Salem, Virginia, for two years working for the Class A-Advanced affiliate of the Boston Red Sox. During the 2018 campaign, Cool served as the team’s on-field host and media/graphics assistant, while also tacking on another role as the team’s color analyst before the end of the season. After one year under her belt in the Blue Ridge Mountains, Cool got brought on to the Salem Red Sox staff full-time as the club’s marketing and promotions manager, on-field host and color analyst for the 2019 season. Cool made history twice within her tenure with the Boston organization, becoming the first female to broadcast in the Carolina League in 2018 (fourth overall in MiLB) and in 2019 being a part of the first all-female broadcasting team in all of professional baseball alongside partner Melanie Newman.


Cool is a 2015 graduate of St. Vincent College in Latrobe, Penn., where she earned her bachelor’s degree in Communications with a minor in Graphic Design. Cool also attended graduate school at Point Park University and earned her master’s in Media Communications.


She currently resides in Webster.

Don Stevens - Play-by-Play Broadcaster

Stevens_Don_2018-19.JPGThe 2021-22 season marks Don Stevens’ remarkable 36th season as the “Voice of the Rochester Americans.” Stevens has seen many changes in the AHL since he first put on the headphones and called his first Amerks game at the old Rochester War Memorial. Known as the “Dean of AHL Broadcasters,” Stevens has witnessed the expansion of the league to an all-time high 32 teams and the explosion of media coverage of the AHL.


The Amerks’ broadcaster has served the team in numerous capacities during his tenure, including public relations director, TV host, radio talk show host, and TV and radio play-by-play broadcaster. In addition, Stevens founded the AHL Broadcasters/Writers Association and served as its president.


The “Voice of the Amerks” calls games on the radio home of the Amerks, 95.7 FM/950 AM ESPN Rochester, in addition to calling select home games live on the MSG Network. He teams up with color analyst and former Buffalo Sabre Ric Seiling to bring AHL games to the City of Rochester and around the country. Stevens also had the distinction of covering the Amerks on multiple occasions over the NHL Network and SiriusXM Satellite Radio, introducing Amerks hockey on both a national and international level. 


In 2009-10, Stevens called Rochester’s historic 2,000th franchise win as the Amerks joined an elite club, becoming just the second team in the American Hockey League and eighth overall in North American hockey history to achieve the feat. He was also behind the microphone for five of the 13 goals scored by an AHL goaltender, most recently in 2010-11 when Binghamton’s Chris Holt fired in an empty-netter against Rochester.


Stevens’ most memorable season with the organization came during the 2010-11 campaign, his 25th with the red, white and blue. Stevens’ years of dedicated service to the club was acknowledged with his enshrinement in the team’s prestigious Hall of Fame as part of the Class of 2011. As the 50th member of the Hall, and just the second broadcaster inducted, Stevens joined an elite group of individuals whose tireless contributions and commitment to the franchise matches those of the original 1956 Rochester Americans.


From 1996-2009, Stevens maintained a dual role while also serving as the broadcaster for the Rochester Rhinos (United Soccer League). With the Rhinos, Stevens was part of back-to-back regular season championships (1998-99), three A-League championships in four years (1998, 1999 and 2001), the 1999 U.S. Open Cup and 14 consecutive playoff runs during his tenure. In 1998, he even covered an Amerks hockey game and the Rhinos’ championship game on the same day. Stevens was inducted into the Rhinos Hall of Fame on Sept. 24, 2016 during halftime of the club's final regular-season home matchup, becoming the first broadcaster in Rhinos team history to earn the honors.


Throughout his career, he has received numerous awards for his work on radio and television. In 1993-94, he won the AHL’s James H. Ellery Award, given to the person that has made outstanding contributions to the progress of the AHL for his work on the Amerks Radio Network. Stevens has also won a national ACE Award for Cable Excellence as the host of the weekly television show, “Amerks Report,” and received the Rochester Press-Radio Club’s Louis MacMillan Award for sportscasting excellence.


In 2003, he was inducted into the Frontier Field Walk of Fame in the media category. The Walk of Fame is located inside Frontier Field and features the names of fans, players, contributors and media throughout Rochester’s sports history. Following the 2012-13 season, Stevens’ 27th as the Amerks play-by-play man, he was again awarded with the AHL’s prestigious James H. Ellery Memorial Award for excellence in radio coverage for the second time in his career.


Most recently, in June of 2018, Stevens was named the recipient of the 2018 Gary Smith and George Beahon Sports Media Excellence Award at the 72nd annual Press-Radio Club Dinner held in downtown Rochester. This past season, he was honored as the 2020 Sportsperson of the Year by the Rochester St. Patrick’s Day Parade Committee.


With the Amerks, Stevens has broadcast seven Calder Cup Finals and the Spengler Cup in Switzerland, winning a pair of Calder Cup championships in the process. Stevens has taken the AHL to its highest level during the course of his career and has shown his true professionalism by working with younger broadcasters throughout the league. Each season he has made it a point to “promote the Rochester Americans and the American Hockey League,” from his seat in the radio booth to the podium at numerous charity events.


During his career, broadcasting has taken the Wainwright, Alberta, native all over the United States, Canada and Europe. He has worked in such markets as Seattle, San Diego, Salt Lake City, Phoenix and Rochester.





1.) “My first season was 86-87, and there was a memorable moment in my very first game at the War Memorial. Shane Churla (Binghamton) went up on the stage after some of the fans.”


2.) “Since then, there have been lots of memorable moments.  One of the best was going to the championship in my first year and winning it at Sherbrooke and coming home to the thousands of people at the airport at 4:00 in the morning.”


3.) “That same season at Binghamton, beating the Rangers on the last night of the season in a shootout, to win the regular season championship.”


4.) “Going to the finals seven times in my first 14 years in Rochester is just an incredible statistic.” 


5.) “Calling the first ever goal scored by a goalie by ‘shooting’ it directly into the net (Darcy Wakaluk in Utica), about a week before Ron Hextall did it (for the Philadelphia Flyers). In fact, I called the first four goalie goals in league history - two for (Wakaluk & Robb Stauber) and two against.”

Ric Seiling - Color Analyst

Ric Seiling enters his 17th season as Color Commentator for the Rochester Americans after joining the Amerks broadcast team during the 2005-06 season.


Seiling partners with Hall of Fame play-by-play broadcaster Don Stevens and serves as the analyst for Amerks television and radio broadcasts.


A native of Elmira, Ontario, Seiling was a first round draft pick (14th overall) of the Buffalo Sabres in the 1977 NHL Draft. He went on to play 10 seasons in the NHL (1977-1987), including nine with the Sabres.  In 738 career NHL games with the Sabres and Detroit Red Wings, Seiling recorded 387 points (179 goals, 208 assists) and 573 penalty minutes.


Seiling is also an active member of the Amerks Alumni Association.

Micheline Veluvolu - Team Photographer


Business Development

Chad Buck - Senior Director of Business Development


Direct: (585) 286-9951

E-mail: [email protected]

Buck_Chad.jpgChad Buck joined the Amerks as Corporate Sales Account Executive in July of 2013 after spending the previous five seasons working for the Buffalo Sabres of the National Hockey League and is now the Sr. Director of Business Development.

In his role, Buck is responsible for the overall management and development of revenue generating activities for the team including corporate partnerships, suites, and ticket sales.

Buck worked as the Coordinator of Partnership Development for four years with the Sabres and Buffalo Bandits (National Lacrosse League) after starting his tenure there as an intern.  He also spent two seasons as an Account Executive for Sponsorship Sales for the Bandits. In addition, Buck was the coordinator of sponsorship fulfillment when Buffalo hosted the 2011 IIHF World Junior Championship.

Prior to joining the Sabres organization, Buck interned in Guest Services for the Buffalo Bills (National Football League) for one season and spent time working in ticket sales for the Bills.

A native of Canandaigua, NY, Buck received his Bachelor’s and Master’s degrees from Canisius College. He currently resides in Canandaigua with his wife, Cait, and their daughter, Aurora.

Nicole Richardson - Senior Director of Partnership Services


Direct: (585) 286-9934

E-mail: [email protected]

Nicole_Richardson.jpgAfter spending the past year and a half as the team’s director of ticket sales, Nicole Richardson recently transitioned back into the organizations’ business development department and now serves as the Senior Director of Partnership Services.

Richardson, who is currently in her 11th season with the Amerks in 2020-21, is responsible for supporting, creating and implementing business strategies while working closely with the organization’s vast array of business and community partners.

Before spearheading the organization’s ticketing efforts prior to the start of the 2017-18 season, Richardson, a lifelong resident of Rochester, spent three seasons as the Amerks’ ticket sales manager from 2008 to 2011, where she was responsible for managing the inside sale staff in addition to selling season and group tickets. After a two-year hiatus, Richardson returned to the Amerks in 2013, serving as partnership services manager before being elevated to director of service and development midway through the 2016-17 season.

Richardson is a 2007 graduate of St. Bonaventure University, earning a degree in Finance.

She and her husband, Chris, currently reside in Irondequoit with their son, Dax, and daughter, Rylee.

Matt Crowley - Partnership Services Coordinator



Direct: (585) 286-4982

E-mail: [email protected]

Matt Crowley joined the Rochester Americans in November of 2021 as the team’s Partnership Services Coordinator. In his new role, he will be responsible for servicing, maintaining and developing corporate partnerships and suites, in addition to overseeing the overall experience and value that all corporate partners receive while delivering top tier partnership service and client hospitality.


Prior to joining the Amerks, Crowley spent time with Dick’s Sporting Goods, serving as the company’s first sports programming lead at their flagship House of Sport store located in Victor, NY. There he oversaw their state-of-the-art track and field complex, which included coordinating all events that took place, along with leading internal programming that he developed.


Before Dick’s Sporting Goods, Crowley also honed his craft working for Mach 2 Management, an event marketing company located in Victor, NY, where he served as an event specialist, serving clients airshow, tradeshow and auto show needs. Clients he worked exclusively with ranged from Ford Motor Company, Tissot Swiss Watches and The Walt Disney Company.


A native of Pittsford, NY, Crowley received his Bachelor’s in Sport Management from St. John Fisher College. He currently resides in Rochester, NY with his dog, Milo.


Emily Wade - Director of Marketing and Digital Media

Wade_Emily_2021-22(1).jpgCONTACT INFORMATION:

E-mail: [email protected]


Emily Wade enters her first season with the Rochester Americans as the team's Director of Marketing & Digital Media in 2021-22.

In her role, Wade is responsible for the creation and execution of the overarching marketing and digital strategy for the Amerks, Rochester Knighthawks (National Lacrosse League) and Blue Cross Arena on a season-long basis. She manages the digital presence daily and works closely with each of the organization's departments to fully develop and execute campaigns and initiatives.

Wade brings a passion for engaging with fans, developing a community and establishing a strong brand identity.


Prior to joining the Amerks, Wade spent six seasons in social media and digital marketing with Kroenke Sports & Entertainment, primarily overseeing the marketing efforts for the Colorado Avalanche (NHL), Colorado Mammoth (NLL) and Denver Nuggets (NBA).


A native of Denver, Colorado, Wade graduated from the University of Kansas (Rock Chalk!) with a degree in Sport Management.


She currently resides in Denver but will be relocating to the Rochester area at the end of the summer.

Karissa Jones - Marketing Coordinator

Game Presentation

Kavita Dhillon - Director of Game Presentation


E-mail: [email protected]

Dhillon_Kavita - Copy.jpgKavita Dhillon enters her first season as Director of Game Presentation with the Rochester Americans in 2021-22.

Born in Southern California and raised in Vancouver, British Columbia, Dhillon is responsible for the planning of all entertainment, promotions, recognitions, and ceremonies that happen during Amerks games. She will work with all internal departments, as well as external groups and entertainers to produce a fun and entertaining experience for all home games. Additionally, she will also work with Moose, control room staff, as well as the promotional team to create a smooth run of show.

In her first season (2016-17) as a Talent/Stage Manager, for the Sacramento Kings, she began to develop a strong passion for Game Presentation. During her time within the sports industry, Dhillon has worked for multiple teams in the CFL, MLS, NBA, ECHL, and G League, gaining a range of experience, while thriving off the opportunities to be creative and contribute to a superior fan experience.

Dhillon, a dual citizen of both Canada and the United States, graduated with a degree in Sport Management from University of the Pacific, in California.

Kavita currently resides in Rochester.

Megan Hasenauer - Game Presentation Coordinator

Video Production and Creative Services

Bryan Darrow - Senior Manager of Video and Creative Services


Direct: (585) 286-9936

E-mail: [email protected]


Bryan Darrow enters his 11th season with the Rochester Americans in 2021-22 and seventh as the team's Senior Manager of Video and Creative Services.

During his tenure with the Amerks Darrow has been a recipient of several Telly Awards, AVA Awards, and Communicator Awards for his work with the Amerks. Prior to joining the Amerks, Darrow worked throughout Rochester in many different aspects of sports video production. Darrow previously has worked with the Rochester Red Wings (International League Baseball), varsity media, electronic field productions and other Rochester based media businesses.

Darrow is a native of the Rochester area, who loves fishing and is a proud Alumni of SUNY Fredonia.

He and his wife, Natalie, and their dog, Mulligan, reside in Gates.

Matt Miller - Senior Multimedia Specialist


Direct: (585) 286-3782

E-mail: [email protected]

Matt_Miller.jpgMatt Miller is in his second season as Senior Multimedia Specialist with the Rochester Americans and fourth overall after rejoining the club prior to the 2019-20 campaign.

In his role, Miller assists in the day-to-day video production of the organization as well as provide support to the corporate partnership, marketing, and game presentation departments.

Miller previously spent two seasons as the director of video production for the Rochester Red Wings from 2017 to 2019.

Miller, who spent the 2015-16 and 2016-17 seasons as the Amerks video assistant, co-produced the award-winning web series Amerks All-Access. Miller earned both the Viewer’s Choice and Bronze Telly distinctions for his work on the episode “Why We Play,” along with a Silver Telly on “Alexander Nylander: A Boy’s Journey to Becoming a Man.”

As a native of Syracuse, Miller earned his associate degree in Electronic Media Communications from Onondaga Community College along with a bachelor’s degree in Television, Radio, and Film from the S.I. Newhouse School of Public Communications.

He currently resides in Rochester. 

Cassy Opela - Associate Multimedia Specialist


E-mail: [email protected]

Opela_Cassy_1_2021-22.jpgCassy Opela begins her third season with Rochester Americans and second as Associate Multimedia Specialist in 2021-22. Opela spent her first year with the club as a broadcast camera operator.

In her new role, Opela assists in the day-to-day video production of the organization as well as provide support to the corporate partnership, marketing, and game presentation departments.

Opela earned a Bronze Telly in 2020 for her work on “Honorary Captain of the Game | Jake Almeida”. Throughout the summer of 2021, she assisted on multiple feature film and television show productions within the Rochester area.

A native of Rochester, Opela earned her bachelor’s degree in Communication in 2016 from the University of Connecticut. While with the Huskies, she also was a member of the women’s hockey team, and following graduation, she was drafted 11th overall by the Boston Blades of the Canadian Women’s Hockey League during the summer of 2016.

She currently resides in Webster with her puppy, Ziva.

Ticket Sales and Operations

David Aitken - Director of Ticket Sales


Direct: (585) 286-9950

E-mail: [email protected]

Aitken_Dave_2018-19.jpgDavid Aitken enters his third full season with the Rochester Americans as the team’s Director of Ticket Sales, having joined the team in March of 2019.

In his role, Aitken oversees all sales, service and retention of all ticket-related packages of the Amerks, as well as managing the Amerks ticket sales team.

Before coming to the Amerks, Aitken spent eight seasons with the Cleveland Monsters (AHL) as part of the Cleveland Cavaliers (NBA) organization. Most recently, Aitken was the senior manager of new business development where he led all new business ticket sales efforts, as well as managed a senior level team of ticket representatives. During his time with the Monsters, Aitken was also in charge of all youth hockey game-day programming and community outreach efforts for six seasons and was instrumental in the founding of the Monsters’ “Grow the Game” and Learn to Play initiatives in Northeast Ohio.

Aitken’s tenure in Cleveland was highlighted by placing among the AHL’s top 10 in group sales for five seasons and generated the most group sales in franchise history in the 2015-16 season. He was also part of the 2016 Calder Cup champion Lake Erie Monsters staff which won the AHL’s President’s Award for Business Team of the Year.

Aside from working for the Monsters, Aitken also spent six seasons volunteering as a youth hockey coach in Cleveland as well as serving on the board for the Cleveland Suburban Hockey League and Rocky River Youth Hockey organization.

Aitken began his career in the sports industry as an inside sales representative with the Monsters upon graduation from SUNY Cortland in 2011, where he earned a bachelor’s degree in Sport Management.

He is originally from Chestertown, NY in the Lake George region, and resides in Hilton with his wife, Colleen, and their two daughters, Leah and Emma.

Tim Darrow - Group Events Specialist


Direct: (585) 286-9952

Email: [email protected]

Tim_Darrow_2019-20.JPGTim Darrow begins his fifth season as a Group Events Specialist with the Rochester Americans in 2021-22.

Prior to joining the Amerks Sales staff, Darrow spent the summer of 2012 with the Rochester Red Wings as a member of the game-day production department.

A native of Rochester, Darrow received his Bachelor’s in Sport Management from SUNY Alfred State College in 2012 and was a 2007 graduate of Churchville-Chili High School.

Darrow currently resides in Churchville, where he also serves as a volunteer firefighter, with his daughter, Lauryn.

Brian McGreevy - Group Events Specialist


Direct: (585) 448-3775

E-mail: [email protected]


Brian McGreevy begins his first season with the Rochester Americans in 2021-22 as a Group Events Specialist.

McGreevy joins the Amerks having recently graduated from SUNY Brockport where he earned his Bachelor’s Degrees in Sport Management while also minoring coaching. While with the Golden Eagles, McGreevy was a four-year member of the Men’s Lacrosse team in addition to working at Lowe’s and Stoneyard Brewing Company.

A native of Nanuet, N.Y., McGreevy is currently training for an ultramarathon having completed a marathon this past year.

He currently resides in Hilton.

Brian Krentzman - Youth Hockey and Groups Events Specialist


Direct: (585) 286-9932

Email:  [email protected]

Brian Krentzman.jpg

Brian Krentzman is entering his first season with the Rochester Americans in 2021-22 as the team’s Group Events Specialist with a focus on Youth Hockey.

Krentzman joins the Amerks having recently graduated from UMass Amherst’s Isenberg School of Management where he earned his Bachelor’s Degrees in both Finance and Sports Management. While with the Minutemen, Krentzman was named as the top senior for the Class of 2021 in the Sport Management Department, one of the best sport management programs in the country. He also served as Vice President of the Militia, the official student section of UMass Athletics.

A native of Mansfield, Mass., Krentzman had several internships with the Pawtucket Red Sox (Worcester), The Northern Trust PGA Tour Tournament and Brockton Rox.

He currently resides in Pittsford.

Dan Capriotti - Business Development Specialist


Direct: (585) 286-9933

E-mail: [email protected]

Capriotti_Dan_2018-19.JPGDan Capriotti is in his fifth season with the Rochester Americans in 2021-22 as a Business Development Specialist.

Before joining the Amerks, Capriotti was a member of Syracuse University’s renowned athletics department, assisting with the marketing and promotion of all 20 varsity athletic programs. He has also excelled in internship programs with the Buffalo Bills and Buffalo Sabres.

A native of Syracuse, Capriotti attended West Genesee High School before going on to Niagara University, where he received his Bachelor’s Degree in Sport Management in May of 2016.

He currently resides in East Irondequoit with his wife, Taylor and their dog, Scoop.

Andrew DePuy - Business Development Specialist


Direct: (585) 286-9942

Email:  [email protected]

Andrew DePuy.jpgAndrew DePuy is in his third season with the Rochester Americans in 2021-22 as a Business Development Specialist.

Prior to joining the Amerks, DePuy spent the 2018-19 season with the South Carolina Stingrays (ECHL) as an Account Executive.  During his time with the Stingrays, DePuy was a top producer on the team, tasked with selling ticket packages and managing a base of season ticket accounts. 

DePuy was also part of the Stingrays business team that was honored with the Team Award of Excellence by the ECHL for the 2018-19 season, winning the award for excellence in all aspects of their business operations; including sales, marketing, media relations, and community outreach.

Originally from Hershey, PA, DePuy graduated from Niagara University with a degree in Sport Management in 2018.

He currently resides in Greece with his wife, Karli and their dog, Willis

Nick Cuomo - Membership Services Specialist


Direct: (585) 286-9937

E-mail: [email protected]

Nick Cuomo.JPGNick Cuomo begins his third season with the Rochester Americans in 2021-22 as a Membership Services Specialist.

Prior to joining the Amerks, Cuomo was a member of the ticket sales and service department of the former Rochester Knighthawks franchise.

He also assists the Buffalo Bills throughout the season on their Mobile Box Office Team.

A native of Buffalo, Cuomo attended Sweet Home High School before earning his Bachelor of Science degree in Sport Management at Canisius College in December of 2016.

He currently resides in Rochester.

Paige Biggins - Ticket Sales Executive


Mckenna Chesbro - Ticket Sales Executive


Melanie Basile - Office Efficiency and Engagement Coordinator

Arena Operations

Robert Neumann - Director of Arena Operations


Direct: (716) 855-4555

E-mail: [email protected]

Robert_Neumann.jpgRobert Neumann begins his fourth season with the Rochester Americans as the Director of Arena Operations for The Blue Cross Arena at the War Memorial.

In his current role, Neumann oversees the day-to-day management of Blue Cross Arena operations. Prior to joining the Amerks in July of 2018, he spent the previous 11 years with the Buffalo Sabres and KeyBank Center. After four seasons in game presentation/special events, Neumann moved to the operations department as an event manager before being promoted to senior event manager in 2016.

During his tenure at KeyBank Center, Neumann oversaw the front of house event staff and was involved in the coordination of dozens of touring acts and numerous other events, such as the 2014 and 2017 NCAA Men’s Basketball First and Second Rounds as well as the 2011 and 2018 IIHF World Junior Championships.

A native of Tonawanda, NY, Neumann received a bachelor’s degree in Sport and Recreation Management from Niagara University in 2006.

Michele Crawford - Event and Operations Manager


Direct: (585) 286-9962

E-mail: [email protected]

Crawford_Michele.jpgMichele Crawford begins her fourth season with the Rochester Americans as the Event and Operations Manager for The Blue Cross Arena at War Memorial.

In her current role, Crawford assists with the day-to-day operations of Blue Cross Arena and the various events the arena hosts.

Prior to joining the Amerks in September of 2018, Crawford spent the previous four years in the newly constructed Gene Polisseni Center at the Rochester Institute of Technology, where she oversaw the front of house event staff.

Crawford, a native of Pittsburgh, Penn., received a bachelor’s degree in Biomedical Sciences from R.I.T. in 2018.

She currently resides in Chili.

Cody Kalinowski - Ticket Operations Manager

Mike Ventrella - Operations Lead

Mike V.jpg

Malcolm Smedley - Operations


Steve Zaccaria - Operations


Chris Mason - Operations


Larry Klein - Engineering


Mike Kaminska - Director of Merchandise

Jackson Howe - Amerks Team Store Manager


Direct: (585) 286-9957

E-mail: [email protected]

JacksonHowe.jpgJackson Howe begins his sixth season with the Rochester Americans and first as the Team Store Manager in 2021-22.

Howe has spent previous seasons at the Blue Cross Arena in multiple part-time positions between game presentation and in the Team Store on game nights. In his current role, Jackson stocks and manages the team store, assisting customers to meet their various sport merchandise and apparel needs.

A native of Rochester, Howe earned a Bachelor of Science degree in Sport Management from SUNY Fredonia in 2015 and minored in Business Administration. Howe also interned with a single-A baseball team during his summers while at Fredonia.

He currently resides in Rochester.

Information Technology

Todd Henzler - Director of Information Technology

Nathan Brozyna - Advanced IT Support Specialist

Mike Walker - IT Support Specialist

Chris McCormick - IT Support Specialist